Privacy Policy

Last Updated: December 2024

This Privacy Policy explains how Sydney Luxe Transport ("we", "our", or "us") collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Consumer Law.

1. Information We Collect

Personal Information

We collect the following personal information necessary for providing point-to-point transport services:

Full name and contact details (phone number, email address)
Pickup and destination addresses
Travel dates and times
Payment information (processed securely through third-party providers)
Special requirements (accessibility needs, child seats, etc.)
Driver's license details (when required for verification)
Emergency contact information

Automatically Collected Information

IP address and device information
Website usage data and cookies
GPS location data (with your consent)
Communication records (calls, messages, emails)

2. How We Use Your Information

We use your personal information for the following purposes:

Providing point-to-point transport services as requested
Processing bookings and payments
Communicating with you about your bookings
Ensuring passenger safety and security
Complying with legal and regulatory requirements
Improving our services and customer experience
Marketing communications (with your consent)
Resolving disputes and handling complaints

3. Information Sharing and Disclosure

We may share your information with:

Our drivers and staff: To provide transport services
Payment processors: To process transactions securely
Government authorities: When required by law or regulation
Emergency services: In case of accidents or emergencies
Insurance providers: For claims processing
Legal advisors: For legal compliance and dispute resolution

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Transport Industry Compliance

Point-to-Point Transport Regulations

As a licensed point-to-point transport operator, we comply with:

Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW)
Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 (NSW)
Australian Consumer Law requirements
Privacy Act 1988 (Cth) obligations

Record Keeping

We maintain records as required by transport regulations, including:

Trip records and passenger details
Driver information and qualifications
Vehicle maintenance and safety records
Insurance and licensing documentation

5. Data Security

We implement appropriate security measures to protect your personal information:

Encrypted data transmission and storage
Secure payment processing systems
Access controls and staff training
Regular security audits and updates
Incident response procedures

6. Data Retention

We retain your personal information for:

Trip records: 7 years (as required by transport regulations)
Payment records: 7 years (for tax and accounting purposes)
Marketing communications: Until you unsubscribe
Complaint records: 7 years or until resolution

7. Your Rights

Under Australian privacy law, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of marketing communications
Make a complaint about our privacy practices

8. Cookies and Website Data

Our website uses cookies to:

Improve website functionality and user experience
Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements

You can control cookie settings through your browser preferences.

9. Third-Party Services

We use third-party services that may collect information:

Google Maps: For route planning and navigation
Payment processors: For secure payment processing
Analytics services: For website performance monitoring
Communication platforms: For customer support

These services have their own privacy policies and terms of use.

10. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. When providing transport services for minors, we require appropriate adult authorization and supervision arrangements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related inquiries, complaints, or to exercise your rights, contact us:

Email: privacy@sydneyluxetransport.com.au

Phone: 1300 707 202

Mail: Privacy Officer, Sydney Luxe Transport, Greater Sydney, NSW

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

13. Regulatory Information

Business Name: Sydney Luxe Transport

ABN: [Your ABN Number]

Point-to-Point License: [Your License Number]

Regulatory Authority: Transport for NSW

Image and Content Copyright Notice

All photographs, images, logos, graphics, and visual content displayed on this website are the exclusive property of Sydney Luxe Transport and are protected by Australian and international copyright laws. Unauthorized use, reproduction, distribution, or modification of any images or content from this website is strictly prohibited without prior written consent. This includes but is not limited to vehicle photos, promotional images, and company branding materials.